DINS InfoTech | Role Based Training Institute in Pimpri Chinchwad Pune

Desktop support engineers are an integral part of IT support world. In IT support world, the real heroes are Desktop Support Engineers. Desktop Support Engineers are the heart of IT Pros. They are the real persons who interact with end users regularly.

Desktop support engineers must have basic knowledge of everything in IT. They should know how to troubleshoot on application level issues, network level issues, how network printers and scanners will work, How to troubleshoot on Operating System level issues, new smart mobile devices troubleshooting and so on. So, in my opinion, they’re the real all-rounder’s among IT Pros !! So desktop engineers are not just desktop engineers, they are true all-rounder’s with knowledge of all the technologies and applications in this modern world.

What they need to know?
• Computer Hardware and Networking
• CCNA
• Basic Knowledge of Server operating system
• ITIL foundation

System administrators—also known as sysadmins—are information technology (IT) professionals who make sure an organization’s computer systems are functioning and meet the needs of the organization. Sysadmins support, troubleshoot, and maintain computer servers and networks.

A system administrator’s job description might include:
• Managing Windows, Linux, or Mac systems
• Upgrading, installing, and configuring computer hardware and software
• Troubleshooting and providing technical support to employees
• Performing regular security tests and security monitoring
• Maintaining networks
• System Administrator

What they need to know?
• Computer Hardware and Networking
• CCNA
• In Depth Knowledge of Server operating system ( MCSA/RHCE/or Both)
• ITIL foundation
• Basic Knowledge of Cloud computing

A Cloud Systems Administrator is responsible for working in a mixed Windows and Linux software environment. The responsibility of the individual is to manage the instances of the cloud infrastructure services and the multiple cloud servers. The professional also leads, oversees and maintains, multiuser computing environment as per the requirements of the organization. The individual in this position must have strong technical knowledge of virtual machines (IaaS, Writing Code (PaaS) and Software as a Service (SaaS).

The cloud systems administrator will have to develop, configure, implement and manage the systems that comprise the underlying cloud platform. The professional assists in setting up public or private cloud systems. They have to learn how to balance workload and deploy them in an automated way. The individual should monitor and alter the systems as per the prescribed methodology.

The Cloud System Administrator is the one who establishes and executes the cloud operations as per the specifications and parameters. They should select the cloud providers as well keeping in mind the requirements. The technicians must implement cost-effective cloud-based systems that will fulfill the technical requirements of the organization.

Cloud Service Providers
• Microsoft Azure
• Amazon Web Services
• Google Cloud Professional

What they need to know?
• CCNA
• In Depth Knowledge of Server operating system ( MCSA/RHCE/or Both)
• ITIL foundation
• Cloud Architect Certification ( Azure/AWS/Cloud/or All)

SAP stands for Systems, Applications, and Products in Data Processing. SAP is an enterprise resource planning (ERP) software that allows users to run their business operations, including accounting, sales, production, human resources, and finance, in a consolidated environment. SAP Basis is the system administration platform for SAP software, making sure that all systems are running smoothly. SAP Basis consultants provide technical support and leadership for SAP systems, which can include implementing standards and requirements, overseeing upgrades, establishing processes for monitoring performance, and system configuration, design, and application.

The SAP Basis Administrator is responsible for the management of the SAP environment. The SAP Basis Administrator responsibilities include configuring, monitoring, tuning, and troubleshooting the SAP technical environment on an ongoing basis as well as scheduling and executing the SAP transport system.

SAP basis administrators create and manage user accounts. It is their job to generate and manage SAP roles and profiles. They copy changes between systems and manage change requests. They also schedule, monitor, and manage background jobs in a company specific database.

What they need to know?
• CCNA
• In Depth Knowledge of Server operating system ( MCSA/RHCE/or Both)
• ITIL foundation
• SAP Basis consultant training